SBEP- Prepare to Work in Customer Service

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Who this course is for

Who this course is for
This programme will support you to apply for one of the thousands of jobs available in Customer Service You will find out about the skills, values and attitudes required to work in customer service settings, build your confidence for interviews, and learn how to target your CV and cover letter to this sector.
Prosp Aims

Open Course Objectives

This programme will take you three weeks to complete and will include:

• A minimum of seven (three-hour) tutor-led, online group sessions. Sessions will take place during term time in school hours.
• Employability tasks for you to carry out at home, in your own time
• A chance to meet employers and the opportunity to carry out a practice interview
• Access to a personal tutor with sector-based experience for information, support and guidance throughout the programme

Full attendance at group sessions will be required to guarantee an interview and certification at the end of the programme
Prosp Objectives

Open Course Requirements

To qualify for this free government funded course, you must be a Hampshire resident age 19+ who meets our eligibility / UK residency criteria. Please contact our team for more details.
Prosp Requirements

Open What this Course can lead to

You will be provided with a course completion certificate as well as information, support, and guidance to enable you to move into employment, volunteering, or further learning opportunities. You will also have the chance to enrol onto a Level 2 English and/or maths functional skills course at the end of your programme if you have not already achieved a grade C or above (or equivalent) in these core subjects.
Prosp Next Steps
2526173
26/11/2025
16/12/2025
12.00 hrs per wk
3 weeks
1.00
Online